e-Learning Curriculum - Web-based Training

• Leadership  Development  Subscription

Subscription includes:

• Understanding Behavioral Styles for Managers

• Managing Performance Discussions

• Behavioral Interviewing

• Coaching

• Win/Win Negotiations for Managers

•  Customer Service   Subscription

Subscription includes:

• Understanding Behavioral Styles for Customer Service

• Establishing Credibility and Trust for Customer Service

• Questions Are The Answer For Customer Service

• Customer Focused Interviews

• Handling Customer Complaints

• Gaining Commitments to Action/Closing

• Win-Win Negotiations

• Individual Training Modules

• Communicate Better - Understanding Behavioral Styles for Individuals

• Reinforcing Your Understanding of Behavioral Styles for Individuals

• Email Etiquette

A representative will work with you to customize training subscriptions that will support your organization's eeds.

Contact us today to sample an  e-learning module.

Customer Service Training and Development